Privacy Policy

1. Introduction
At Phoenix Biomedical, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, or clinic. We are committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Acts of Ireland.

2. What Information We Collect
We may collect the following personal information from you:

Contact Information (name, email address, phone number)

Appointment Details (treatment type, date, preferences)

Health-related Information (if voluntarily provided as part of consultation or treatment)

Payment Details (only processed securely via third-party processors)

Technical Data (IP address, browser type, interaction on website via cookies)

3. How We Use Your Data
We use your information to:

Respond to enquiries and manage bookings

Provide aesthetic and medical treatments

Send appointment confirmations and reminders

Process payments and issue receipts

Send occasional updates or promotions (only if opted-in)

Improve the functionality and performance of our website

4. Legal Basis for Processing
We rely on the following legal grounds to process your data:

Consent – when you opt in for updates or provide information voluntarily

Contract – when booking and receiving treatments

Legal Obligation – for tax, recordkeeping, or regulatory compliance

Legitimate Interest – to run our business and improve services

5. How We Share Your Data
We do not sell your data. We may share your data with:

Medical professionals involved in your care (with your consent)

Service providers like booking software, email services, or payment processors

Regulatory authorities, if legally required

6. Data Retention
We retain your personal data only as long as necessary:

For service delivery and legal compliance

For up to 7 years after your last treatment (as required for medical/aesthetic records)

7. Your Rights
Under GDPR, you have the right to:

Access your data

Correct inaccuracies

Request deletion (when legally permitted)

Withdraw consent at any time

Lodge a complaint with the Data Protection Commission at www.dataprotection.ie

To exercise any of these rights, please email:
phoenixbiomedical.clinic [at] gmail.com

8. Security
We use secure servers, encrypted data transmission, and trusted third-party providers to ensure your data is protected against loss, misuse, or unauthorized access.

9. Cookies
We use cookies to improve website experience and analyze traffic. You can control or delete cookies via your browser settings. See our Cookie Policy for more details.

10. Changes to This Policy
We may update this Privacy Policy occasionally. Please check this page periodically. Continued use of our website after changes means you accept the revised policy.

For any questions or concerns about this Privacy Policy, contact:
phoenixbiomedical.clinic [at] gmail.com